Total Wine & More

Tee John a month ago

Was followed throughout the whole store asked repeated if I needed help informed that I did not because I was unsure what my god daughter was getting. She was making the purchase and would not sell to her because I didn’t have my ID as well as my minor daughter who doesn’t have one. I told them that I would go to my house and get it and was informed even if I came back they still would not sell to us. I accepted and left while seeing nobody else being ask for ID even with minor children. This is the worse location and I would rather drive all the way to Brookfield then deal with this location around the corner from my house.

Ch Smith 3 months ago

I’ve been a loyal customer at Total Wine Bayshore Glendale Wisconsin for years, spending thousands of dollars on wine for parties and events. This morning I ordered wine gifts online, picked up the first order in-store, and a few hours later re-ordered a couple more bottles after confirming the second recipient drinks wine. My wife (we’re a married same-sex couple) was out running errands, so I called the store and offered to provide any information needed to prove it was my order (order number, details from the morning pickup, etc.). Staff refused, citing Wisconsin state law against ‘third-party’ pickups. Even after I explained she is my wife, they became combative and insisted she could not pick it up unless she had the exact same last name. They offered no solutions whatsoever, no option to cancel and re-order, nothing. Their employees were no help at all. What a complete waste of time today. To top it off, the bag they gave me with my first pickup was ripped and unusable when I got home. That was the last straw. We will never shop at Total Wine again. There are plenty of liquor stores in Wisconsin that actually value their customers. Total Wine feels too big and corporate — it’s all about the dollar, not the customer. I highly recommend shopping elsewhere and supporting local businesses instead. Extremely disappointed after years of loyalty.

Mando a year ago

This place is like a Disneyland for adults.. they have an incredible inventory of all types of spirits, wines and beer. Definitely the best place to get your classic drink of choice, or if youre feeling adventurous their Staff has always been extremely helpful.

Ian S. 3 months ago

Great selection of alcohol. Great place to go for sake and Japanese liquor. Well-organized and clean with helpful staff. They helped me pick out some Japanese whiskey by letting me sample three different types on the spot.

M. G. a month ago

This store has a wide selection, fair prices, and friendly staff. The parking lot can be interesting to navigate depending on the time of day.